CompuCom, Dallas TX 11/97 - Present
Level 1 Support Technician. My primary duties
included offering in-depth Level 1 support, for a wide range of software
applications. I supported primarily Windows NT4.0, Office97 and Netscape
4.51, utilizing PCAnywhere. I provided phone support and documented
tickets in Expert Advisor and Vantive.
Blue Cross and Blue Shield of Texas, Dallas TX 6/97 -
11/97
LAN Technician. I was in charge of Data Warehousing
software installation and trouble-shooting. I documented software
problems and installation procedures on four different Windows operating
systems. Also inventoried hardware and software for departments.
Internet America, Dallas TX 1995-1997
Customer Care Technician. I worked in Call Center
for Internet users. I worked with Windows95, WindowsNT, Windows3.x and
Macintosh enabling the customer to connect to the Internet and instruct
them over the phone on the setup and use of various Internet applications.
Roosevelt High School, Dallas TX 1994-1995
Math Teacher
Guillen Intermediate School, El Paso TX 1991-1994
Math Teacher
Jefferson High School, El Paso TX 1990-1991
Math Teacher
El Paso School District, El Paso TX 1989-1990
Substitute Teacher
Shalin Fashions, El Paso TX 1985-1989
Owner and operator of a fashion design and dressmaking
business
Home Health Care Provider, El Paso TX 1980-1985
Self-employed private in-home health care provider for
the elderly